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What
services do you offer?
We offer the following
services for selected areas in Hoke County:
·
Weekly
Residential and Small business Garbage Collection
·
Curbside
Recycling
·
Valet
Service – We will come and get your garbage for you.
·
Clean A
Can Service – We will clean and deodorize your can.
What
days do you collect garbage and recycling?
Once you order
service, your collection schedule is assigned.
How
much does it cost for weekly service?
Our rates
depend on your preferences, locations, pay options, and services requested.
Does
a Garbage and Recycling Container come with my services?
Yes.
Do
you pick up large items?
Yes. We offer
special pick-up service to our customers by appointment. There is a $10
minimum fee to visit your location, and then a price is given for the
service. (Please call the office.)
Do
you pick up rubbish?
We do collect
rubbish; however, we ask that you limit your bags to 6 bags per week to be
picked up during your normal recycling collection day.
Do
you take boxes?
Yes, we accept
boxes with your recycling if they are broken down.
What
time will my garbage be collected?
Garbage must be
out the night before your collection day. Collectors are not allowed to
wait for customers to bring out garbage, and due to the possibility of route
changes, a specific time for individual service is not guaranteed or
predicted.
Can I
share service with my neighbor?
Sharing garbage
service is prohibited. If suspected, services will not be rendered. |
Are
there items you will not pick up on a regularly scheduled service day?
We DO NOT accept tires, automobile batteries, firewood, tree limbs, toilet
stools, furniture, appliances, swimming pool liners, etc... (All items not
listed: collector's judgment).
Is
there a weight limit on bags?
Yes, each bag must be under 20lbs and must be able to maintain its
contents without tearing or leaking.
When is my payment due?
Payment is due the 15th of the month prior to the month of service. A late
fee of $5 for residential customers and $10 for commercial customers is
due if not by the 1st of the service month.
Why
do I have to pay before my service is rendered?
We prepare our route in advance for monthly customers, and daily for new
customers.
Can
I pay and start my service anytime during the month?
Yes.
Will my rate be prorated depending on when I start during the month?
At times we are able to consider the number of pick-ups that are remaining
in the month, but there are many factors that determine the initial fee,
i.e., how much garbage is to be collected, how old the garbage is,
administrative fees, etc..
Will I be able to get a refund for prepaid services should I relocate out
of A.O.K.'s service area?
Yes, once requested, all refunds will be based on the base rate of
service. Cancellation of service must be made prior to the 1st of the next
service month. Garbage and Recycling container(s) must be left clean and
empty for pick up.
Can
I pay the driver or the toter?
Yes; however, customers are responsible for payments reaching the office.
We prefer that all payments be mailed to the office, paid online or by
phone.
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